Refusionspolitik

Return & Refund Policy

We want you and your dog to be happy with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return or refund.

How to start a return

To start a return, please contact us at post@klamerandco.com with photos of the item and a description of the issue. In most cases, you won't need to send the item back to us — we'll process your refund or replacement directly once we've reviewed the photos.

Damages and issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Non-returnable items

Certain items cannot be returned, such as opened or used supplements and consumables (for hygiene and safety reasons), and personalized or custom items. Sale items and gift cards are also non-returnable. Contact us if you have questions about your specific item.

Exchanges

The fastest way to get what you want is to request a refund for the item you have, and once approved, make a separate purchase for the new item.

EU 14-day right of withdrawal

If your order is shipped to the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification, in addition to the above. As with all returns, you won't be asked to send the physical item back to us — simply contact us at post@klamerandco.com to request your refund.

Refunds

We'll notify you once we've reviewed your return request and let you know if the refund is approved. If approved, you'll be automatically refunded via your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at post@klamerandco.com.